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VOICE OF INSIDERS

Founded in New York in 2017, inspired by functionality and fabric technology, VOICE OF INSIDERS endlessly explores the interaction between our wardrobe, our material technologies and ourselves. Partnering with environmental innovators with a vision to improve our lives, our goal is to comfortably empower our daily performance, enable us to do more sustainably, while minimizing environmental impact and ultimately protect the future of our planet.

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Store Terms & Returns Policy

We want you to be completely satisfied with your purchase. If our product doesn’t fit, or didn't work, or you are not satisfied, you may email us at customerservice@voiceofinsiders.com with your order number for a pre-paid shipping label to return for a full refund. Please read our Return Policy below:

* Returns on eligible items must be made within 30 days from the delivery date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
* All returns must be unwashed, unworn, unused and in their original condition with receipt and hangtags attached.
* The proof of payment must accompany the return.
* All items are subject to inspection.
* Voice Of Insiders reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected you will be notified via email.
* Outgoing shipping charges are not refundable.

**Exchanges**

Purchased items are exchangeable into a different size or different color.

Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge.

To exchange your purchase to a different size or color, you may also email us at customerservice@voiceofinsiders.com with your order number and the size/color you would like to exchange. If the size/color is available, we'll email you back a pre-paid shipping label.

At this time, we do not offer exchanges for a different style. Should you be interested in a different style, please return your item(s) to us and simply purchase the new piece separately.

**Refunds**

Once your return is received and inspected, an email will be sent to you and notify you that we have received your returned item as well as the approval or rejection of your refund.

Your refund will be processed if approved, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
* If you haven’t received a refund yet, you may contact your credit card company, it may take some time before your refund is officially posted.
* You may also contact your bank. There is often some processing time before a refund is posted.
* If you’ve done all of this and you still have not received your refund yet, please contact us at sales@voiceofinsiders.com.

Sale items (if applicable)
* Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

**Quality Guarantee**

Quality is the heart of who we are. Our quality shows up in our brand image, our delivery content as well as our products. If our product doesn't perform for you due to a manufacture defect or damage, please contact us within 7 days of receipt at customerservice@voiceofinsiders.com, your purchase may be returned within 30 days for a full refund.

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